Please reach us at info@go2-group.uk if you cannot find an answer to your question.
Yes, we are a licensed Taxi and Private Hire Company. We are licensed to operate Hackney Carriage Vehicles, Private Hire Vehicles, and Executive Vehicles. We hold operator licenses with Northumberland County Council and Newcastle City Council. All our drivers are approved by their local authority and police-checked. All vehicles, including our executive fleet, are fully licensed, insured for hire and reward, and regularly inspected to ensure they’re safe for hire and reward use.
Absolutely, we’re here for you 24/7, every day of the year, including Christmas and bank holidays! To ensure the best experience, all journeys need to be pre-booked, as we don’t offer an ASAP service.
Yes. The prices are fixed for all pre-booked journeys. However, any additional drops/ stops, pickups, additional waiting times or diversions will be subjected to additional charges. You may also be charged if you have ordered an incorrect vehicle type.
By law, taxis and private hire vehicles are not required to have car seats fitted for babies and children. However, customers are welcome to provide and fit/remove their own in the vehicle, and we’ll happily store them securely for your return journey at no extra charge. If you wish to use this service please let us know at the time of booking.
No, smoking and vaping are not permitted in any of our vehicles. This is in line with UK law, which prohibits smoking and vaping in taxis and private hire vehicles. We appreciate your understanding and cooperation in keeping our vehicles safe and compliant.
We cover Newcastle International Airport. We can also pick you up from any other UK Airport, if required.
Prices are provided upfront before confirming a booking. Payments can be pre-paid via card when booking online or made via cash, card, or bank transfer in the vehicle.
If you’ve made a mistake in your booking, don’t worry! Just get in touch with your booking reference number, and we’ll help you fix it.
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No. All bookings are for private hire vehicles.
Yes, we can provide a receipt for your journey. Please contact us with your booking reference number, and we’ll send a digital receipt via email.
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For frequent travellers, we can set up our system to automatically email you a receipt after every journey, just let us know!
Please contact us to report a lost item, and we’ll assist you in retrieving it.
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