At GO2, we're dedicated to providing exceptional transfer services, specialising in airport shuttles, port transfers, rail connections, corporate travel, and event transportation. Whether you're a leisure traveller, business professional, or event organiser, our fixed-fare, reliable rides ensure a stress-free experience.
Below, we've compiled answers to the most common questions about our services, bookings, pricing, and more. If your query isn't covered, contact our 24/7 support team for personalised assistance.
We provide a wide range of services, including airport transfers, port shuttles, rail connections, corporate accounts for business travel, and event transfers for weddings, concerts, football matches, and expos.
Booking is easy, use our Passenger App or visit our website for instant reservations. For corporate clients, access your dedicated portal. Please note that we are unable to offer ASAP bookings, all journeys must be pre-booked in advance.
Yes. The prices are fixed for all pre-booked journeys. However, any additional drops/ stops, pickups, additional waiting times or diversions will be subjected to additional charges. You may also be charged if you have ordered an incorrect vehicle type.
By law, taxis and private hire vehicles are not required to provide child car seats. According to UK government regulations, if a suitable child car seat is not provided, children may travel in a rear seat without one under the following conditions:
No, smoking or vaping is strictly prohibited in all our vehicles at all times, including when no passengers are present. This is in line with UK law (Health Act 2006), which bans smoking and e-cigarette use in enclosed public vehicles to protect passengers and drivers from the harmful effects of second-hand smoke and vape emissions. All our vehicles display prominent ‘No Smoking’ signs as required by law. For long-distance journeys, you are welcome to request the driver to stop en route for a smoke or vape break if you wish, at a safe and convenient location.
Fines and Consequences for Non-Compliance:
We appreciate your cooperation in keeping our vehicles smoke-free, ensuring a safe and comfortable environment for everyone.
To keep our vehicles clean and comfortable for all passengers, we kindly ask that you avoid consuming food or drinks other than bottled water. Small, non-messy snacks may be permitted at the driver’s discretion, but please avoid strong-smelling foods to ensure a pleasant environment for future passengers. Any spillages or mess caused by food or drink will incur a valet/soiling fee to cover cleaning costs. We appreciate your cooperation in maintaining the cleanliness of our vehicles.
We cover Newcastle International Airport. We can also pick you up from any other UK Airport, if required.
Pay securely via credit/debit card, Apple Pay, Google Pay, or cash. Corporate accounts offer invoice billing (daily, weekly, or monthly), and business travellers receive automatic email receipts for expense claims.
If you’ve made a mistake in your booking, don’t worry! Just get in touch via the options listed on the Contact Us page. Please include your booking reference number, and we’ll help you fix it.
No. All bookings are for private hire vehicles.
Please contact us via the options listed on the Contact Us page to report a lost item, and we’ll assist you in retrieving it.
Our fixed fares are now based on actual distance for best value & fair driver pay. Still no night time surcharges. All airport journeys now exclude parking charges, please let the driver know which car park you wish to use.
The GO2 Team