At Go2 Travel Group Ltd, we believe in complete transparency. To help you plan your journey with confidence, we have compiled answers to our most common queries regarding bookings, pricing, and vehicle policies. If you cannot find the answer you need below, please contact our support team.
Booking is easy and instant. You can use our Web Booker portal on this site or download our free Passenger App. For corporate clients, you can access your dedicated B2B portal. Please note: We do not offer ASAP/on-demand dispatch. All journeys must be pre-booked in advance.
Yes. We operate strictly on distance-based pricing for all pre-booked journeys. The price you are quoted is the price you pay for the A-to-B route. We do not use ticking meters, and we never charge late-night surcharges. (Please note: Additional stops, or incorrect vehicle selections may incur extra charges).
When paying by card online or via our app, a pre-authorisation hold is placed on your card for the estimated fare plus a £7 buffer. This is not a charge; it simply reserves the funds. Once your journey is completed, only the exact final fare is captured, and any unused buffer amount is automatically released back to your account.
Yes. If you are booking for a family member, friend, or employee, simply enter their mobile number in the passenger details or notes section. This ensures our automated system sends the "Driver Arrived" text directly to the person traveling.
We accept all major Credit/Debit cards, Apple Pay, and Google Pay via our app and web booker. You may also pay the driver directly in cash or card in the vehicle. Corporate accounts benefit from flexible invoice billing.
If you booked your journey using our Go2 Passenger App, you can track your driver's location live on the map. For web or phone bookings, you will receive automated SMS updates to let you know the moment your driver is Dispatched, and another text the exact moment they Arrive.
We offer a complimentary 5-minute grace period past your scheduled booking time for standard pickups (e.g., home or hotel). If you are running late, please contact your driver. Depending on their follow-on bookings, they may be able to wait longer, but this is strictly at the driver's discretion. If no contact is made, the driver will be released, and a "No Show" may be applied.
Our fixed fares are calculated strictly on the direct A-to-B route. If you require an out-of-the-way stop, it will incur an additional charge. En-route stops (e.g., a quick cashpoint) are strictly at the driver's discretion, as they may have follow-on bookings they need to reach on time.
No. All Go2 Travel Group Ltd bookings are 100% private hire. The vehicle you book is exclusively for you and your party.
If you provided your flight number during booking, you do not need to worry. Our dispatch team and drivers monitor live flight tracking. We will automatically adjust your driver’s dispatch time to ensure they are waiting for you when you actually land, at no extra cost.
We do not charge you for parking while you clear customs. Once you have collected your luggage and are exiting the terminal, simply call the driver (using the number provided in your dispatch text) and let them know if you prefer the Express Car Park or Short Stay 2. Your driver will leave their nearby staging area and pull into your chosen car park within minutes.
We add a standard 30-minute buffer after your flight lands to allow you time to clear passport control and baggage reclaim. If you are delayed further (e.g., lost luggage), please just keep your driver updated! If significant delays occur, standard waiting time is charged at £25 per hour, though this is rare provided you stay in touch.
No. Because we allow you to choose which airport car park best suits your budget and mobility needs (e.g., the Express Car Park vs. Short Stay 2), parking fees and any specific route tolls are added to your final fare on the day of travel.
Our primary hubs are Newcastle International Airport. However, we provide long-distance transfers to and from any major UK airport (including Heathrow, Manchester, Edinburgh).
Absolutely not. UK licensing and insurance laws strictly dictate maximum passenger capacities. A baby or infant counts as one full passenger. If you book a 4-seater vehicle, a maximum of 4 humans can travel. Drivers will refuse the ride if you exceed the licensed capacity, and you will not be refunded.
By UK law, private hire vehicles are not required to provide child seats. We do not carry them in our vehicles. Under UK government regulations, children under 3 years old may travel in the rear seat without a seat belt if a child seat is not available. Children aged 3 and older must wear an adult seat belt in the rear.
By law, all our drivers accept registered Guide and Assistance Dogs (please mention this in your booking notes so we do not dispatch a driver with a medical exemption). For standard pets (e.g., dogs going on a caravan holiday), we do have pet-friendly drivers, but you must declare this at the time of booking. If you do not notify us, the driver has the right to refuse the ride.
No. In strict compliance with UK law (Health Act 2006), smoking and vaping are strictly prohibited in all our vehicles at all times. Failure to comply may result in a £50 Fixed Penalty Notice. For long-distance journeys, you may request that your driver safely pulls over for a smoke break.
To ensure our vehicles remain pristine for the next passenger, we ask that you only consume bottled water during your ride. Any spillages or damage caused by food or drink will automatically incur a mandatory valeting/soiling fee.
For safety and safeguarding reasons, passengers under the age of 16 must be accompanied by an adult.
Luggage capacity depends entirely on the vehicle type you select at the time of booking. Please review our dedicated "Our Fleet" page before booking to ensure you select a vehicle (Saloon, Estate, or Minibus) large enough to safely accommodate all your passengers and suitcases.
Don’t panic! Simply contact us as soon as possible via the details on our Contact Us page. Please quote your booking reference number, and our dispatch team will update your itinerary.
Please contact us immediately with your booking reference. We will contact the driver and arrange for your lost property to be safely returned to you.
As of December 1st 2025, we transitioned to distance-based pricing for all fixed fares. This ensures you get a fair price based exactly on your journey. Here's what you need to know: