No. Go2 Travel is a specialist premier transfer and executive chauffeur service. We operate strictly on a pre-booked basis and do not accept on-demand street bookings or rank work. This business model allows us to guarantee pristine vehicles, highly professional drivers, and absolute punctuality. (For standard, on-demand, day-to-day local taxi journeys, please contact our sister company, 365 Taxis).
Booking your executive transport is simple and instantaneous. You can secure your vehicle via the Web Booker portal on this website or by calling our dedicated dispatch team directly. Corporate clients also have access to a dedicated B2B portal.
Yes. We operate strictly on distance-based pricing for all pre-booked transfers. The price you are quoted is the exact price you pay for the A-to-B route. We do not use ticking meters, and we never apply unexpected surge pricing or late-night hidden fees.
We accept all major Credit/Debit cards, Apple Pay, and Google Pay securely via our web booker. You may also pay your driver directly in cash or by card inside the vehicle. Approved corporate accounts benefit from streamlined monthly invoice billing.
Absolutely. If you are coordinating transport for someone else, simply enter their mobile number in the passenger details during booking. Our automated system will send the live "Driver Dispatched" and "Driver Arrived" SMS updates directly to the passenger.
We operate a silent, professional arrival process. You will receive an automated SMS update the moment your driver is dispatched, and a final text the exact moment they arrive at your collection point.
For standard residential or hotel collections, we offer a complimentary 5-minute grace period past your scheduled booking time. If you are delayed, please contact your driver immediately. Depending on their schedule, they may be able to wait longer, but this is strictly at the driver's discretion.
Our fixed fares are calculated strictly on the direct, pre-agreed route. If you require an out-of-the-way stop, it must be requested at the time of booking so we can calculate the correct fare. Unplanned en-route stops (such as a cashpoint) are granted solely at the driver's discretion.
No. All Go2 Travel bookings are 100% private hire. The premium vehicle you book is reserved exclusively for you and your party.
If you provide your flight or voyage number during booking, there is no need to worry. Our dispatch team utilises intelligent live-tracking software. If your arrival is delayed, we automatically adjust your chauffeur’s dispatch time so they are waiting exactly when you land, at no extra cost.
Your driver will wait in a nearby staging area until you are ready. Once you have collected your luggage and are heading to the terminal exit, simply call the number provided in your dispatch text. They will meet you at the pre-booked designated drop-off point within minutes. (Note: For an upgraded experience, we also offer an in-terminal Meet & Greet service).
Yes. When making your booking, you can select the airport zone that best suits your requirements. The exact parking fee for that zone is automatically factored into your upfront quote, meaning no hidden charges on the day of travel.
We automatically add a standard 30-minute buffer after your flight lands to allow you time to clear customs and baggage reclaim. If you face significant delays (e.g., lost luggage), you must keep your driver updated. Standard waiting time fees apply for extreme delays without communication.
Luggage capacity depends entirely on the vehicle class. Please review our strictly enforced Our Fleet & Luggage Guide before booking. It is the customer's responsibility to select a vehicle large enough for their party.
Absolutely not. UK licensing and insurance laws strictly dictate maximum passenger capacities. A baby or infant counts legally as one full passenger. Drivers will refuse the ride if you exceed the licensed capacity.
By UK law, private hire vehicles are not required to provide child seats, and we do not carry them in our fleet. Under UK regulations, children under 3 years old may travel in the rear seat without a seat belt if a child seat is not available. Children aged 3 and older must wear an adult seat belt.
By law, all our drivers accept registered Guide and Assistance Dogs. For standard pets, you must explicitly declare this at the time of booking so we can dispatch a pet-friendly driver. Unannounced pets will be refused to protect our pristine interiors.
To ensure our executive fleet remains immaculate, smoking, vaping, and the consumption of food are strictly prohibited. We ask that passengers only consume bottled water during their journey. Any spillages or soiling will automatically incur a mandatory professional valeting fee.
If your query is not covered above, or if you have complex corporate travel requirements, our dedicated dispatch team is ready to assist you.
Our team was so excited about our upcoming dedicated call centre that they published our new website a few weeks too early!
Please save our new number (01670 54 54 54), but keep in mind the lines are not active just yet. We’ll let you know on our social channels such as Facebook and Instagram as soon as the switchboard goes live.
For now, it is business as usual. Please direct all bookings, queries, and quotes through our Web-Booker, Email, or the Contact Us section.